The following terms and conditions apply to purchases made in the Wolgoeroe online shop. The terms and conditions for booking a workshop or creative holiday/art retreat are set out further down this page.

Version: 3.1 – 25 March 2026

Definitions

Wolgoeroe: Wolgoeroe is a sole trader business owned by Inge Visser, with its registered office at Merwedeweg 5a11, 2621 LP Breukelen, The Netherlands and is registered with the Chamber of Commerce in Utrecht under number 57611696, VAT number NL001986784B94. For full address details, see https://wolgoeroe.nl/contact/

Customer: ‘Customer’ means any natural person or legal entity that enters into an agreement with Wolgoeroe and/or places an order with Wolgoeroe.
Terms and Conditions: ‘Terms and Conditions’ means these terms and conditions of sale, delivery and payment.

Article 1: Applicability

1.1 These terms and conditions apply to all offers made, deliveries carried out and services provided by Wolgoeroe and form part of the contract entered into between Wolgoeroe and the customer.

1.2 The version applicable at the time the legal relationship with Wolgoeroe is established shall always apply. This version can be found on our website.

1.3 Wolgoeroe is entitled to amend these terms and conditions. If the customer does not agree with the amendments, they must notify Wolgoeroe in writing within fourteen days of the amendments coming into effect. Failing this, the amended terms and conditions shall apply.

1.4 The applicability of any of the customer’s purchasing or other terms and conditions is expressly excluded.

1.5 In the event of any uncertainty regarding the interpretation of one or more provisions of these general terms and conditions, such provisions shall be interpreted ‘in the spirit’ of those provisions.

1.6 The Dutch text of the general terms and conditions shall always prevail in their interpretation.

Article 2: Formation / termination of the contract

2.1 The goods and/or services offered by Wolgoeroe are depicted and/or described clearly and, as far as possible, accurately. Furthermore, all goods and/or services offered are listed with their corresponding prices. Prices are normally quoted inclusive of VAT. For business customers, prices may be quoted exclusive of VAT.

2.2 Where the goods and/or services offered, or the price at which they are offered, are subject to a limited period of validity, Wolgoeroe will clearly state this restriction.

2.3 The goods and/or services offered are subject to a statutory cooling-off period of fourteen days, applicable exclusively to private customers, commencing on the day following receipt of the goods and/or services by the customer, unless otherwise agreed. Any restrictions or exclusions from the cooling-off period due to the specific nature of the goods or services in question will always be clearly stated in the offer.

During the cooling-off period, the customer has a right of withdrawal, whereby they may return the goods without any obligation on their part, save for the costs and risk of returning the goods. In such a situation, any invoices already paid by the customer will be refunded to the customer within fourteen days of the customer exercising their right of withdrawal. If the customer has not returned the delivered goods by the end of the aforementioned statutory cooling-off period of fourteen days, the contract of sale becomes final.

The customer must clearly state that they are exercising their right of withdrawal, for example by enclosing the completed withdrawal form with the returned goods.

Returns without postage paid will be refused in all cases. Wolgoeroe is entitled to charge a fee or to refund only part of the purchase price if the product is damaged or if its resale value has been reduced or lost as a result of its use.

2.3 b Exception to the right of withdrawal: The right of withdrawal does not apply to bespoke products or works of art.

2.4 Wolgoeroe cannot be held to its offers if the customer can reasonably understand that the offers, or any part thereof, contain an obvious error or typographical error.

2.5 The contract of sale is concluded upon acceptance of the offer via the Wolgoeroe webshop, or by email, in writing or by telephone, and upon fulfilment of any conditions set in that regard.

Article 3: Performance and delivery

3.1 Wolgoeroe shall exercise the utmost care when fulfilling orders for goods and/or requested services.

3.2 Wolgoeroe shall endeavour to ensure that the goods and/or services, subject to any changes made by the manufacturers to the composition and/or range of the goods offered, comply with the specifications set out in the offer, meet reasonable requirements of quality and/or fitness for purpose, and do not contravene the statutory provisions and/or government regulations in force on the date the contract is concluded.

3.3 The place of delivery shall be the customer’s address as most recently notified to Wolgoeroe. The customer may specify only one delivery address per consignment.

3.4 Wolgoeroe aims to dispatch the goods within 5 working days of receiving the order, provided the goods are in stock. It should be noted that not only must the order have been placed, but payment or a deposit must also have been made (Article 4(1)). Occasionally, and during holiday periods, delivery times may be longer. Where this occurs, Wolgoeroe will endeavour, as far as possible, to announce this in good time on the website.

3.5 The risk of damage to and/or loss of goods remains with Wolgoeroe until the moment of delivery to the customer.

3.6 When ordering products, any additional postage and/or handling charges may be charged to the customer. These charges are explicitly stated to the customer when placing an order.

Article 4: Terms of payment and applicable supplementary terms and conditions

4.1 Unless otherwise agreed, the customer is obliged to pay the full amount due, including delivery costs, or a deposit of at least 50 per cent of this amount, prior to delivery of the goods. Different payment terms may be agreed with non-private customers. An order will only be processed and goods delivered once the payment terms have been met. In the event of an incomplete delivery or a late delivery, Wolgoeroe shall not be obliged to refund the amount paid in advance, provided that clear new delivery arrangements are made.

4.2 Wolgoeroe sets out its terms and conditions on its website. By submitting the order, the customer agrees to these terms and conditions.

4.3 With regard to the right of withdrawal, additional specific terms and conditions apply, as set out at www.wolgoeroe.nl/herroepingsrecht/.

4.4 With regard to workshops and courses, additional specific terms and conditions apply, as set out at www.wolgoeroe.nl/voorwaarden-workshops/;.

Article 5: Complaints and retention of title

5.1 The customer must inspect the goods immediately upon delivery for any shortages or visible faults and/or damage. The customer must report any damage to the delivery driver straight away.

5.2 All goods supplied by Wolgoeroe shall remain the property of Wolgoeroe until the customer has paid Wolgoeroe all sums owed, including interest and costs, in respect of the goods supplied. The customer is prohibited from disposing of the goods which, by virtue of the retention of title, remain the property of Wolgoeroe.

5.3 If the customer fails to fulfil, or fails to fulfil properly, its payment obligations, or if it otherwise appears from the customer’s actions that the customer is unable or unwilling to fulfil its payment obligations towards Wolgoeroe, the customer shall be obliged to return to Wolgoeroe, upon Wolgoeroe’s first verbal or written request, the goods belonging to Wolgoeroe pursuant to the preceding paragraph.

Article 6: Liability

6.1 The customer is obliged to strictly comply with the instructions regarding the storage and handling of the goods supplied and to take such measures as are necessary to minimise any damage to the goods as far as possible.

6.2 Should Wolgoeroe be liable for any damage whatsoever, Wolgoeroe’s liability shall be limited to a maximum of one times the invoice value of the order, or at least to that part of the order to which the liability relates.

6.3 In any event, Wolgoeroe’s liability shall always be limited to the amount paid out by its insurer in the relevant case.

6.4 Wolgoeroe shall at no time be liable to the customer or third parties for any indirect and/or consequential loss arising from the contract of any kind whatsoever, unless such loss is caused by Wolgoeroe’s wilful misconduct or gross negligence.

6.5 The indirect and/or consequential damage referred to in Article 6.4 expressly includes any damage resulting from the incorrect use of products.

Article 7: Privacy

7.1 The customer’s personal data, and where applicable the company/organisation details, will be included in Wolgoeroe’s customer database. This data will be used for the assessment, conclusion and performance of the agreement and for managing the resulting customer relationship. Wolgoeroe ensures that the customer’s personal information is treated confidentially.

Additional terms and conditions for workshops

On this page, you will find information that is important to bear in mind when you enrol on a workshop or course with Wolgoeroe. In addition to the general terms and conditions, the following specific points also apply:

Once you have registered via the online shop, you will receive an automatic confirmation. A workshop or course will go ahead once the required minimum number of participants has been reached. This number may vary from one workshop or course to another. Five days before the workshop or course begins, you will be notified either that the minimum number has been reached and the workshop or course will go ahead, or that there are insufficient participants and the workshop or course will therefore be cancelled.

Applications are processed and approved in the order in which they are received.

Please note that your registration is only final once your payment has been received. Your place on the workshop will then be reserved.

Finalising your booking is made quicker and easier by paying directly using one of the payment methods on offer when you register on the Wolgoeroe online shop.

Cancellation

Are you unable to attend? Please let us know as soon as possible. We may charge a fee in the event of a cancellation.

If you cancel less than 14 days before the workshop begins, you will be charged the full course fee. You are, of course, always welcome to send a replacement in your place.

If there are too few bookings, the workshop may be rescheduled. Alternatively, we will refund any course fees already paid to your account as soon as possible.

If a workshop cannot go ahead due to the tutor being unwell or if the workshop is rescheduled due to an insufficient number of participants, you will receive a credit code to attend the workshop at a later date. This credit is valid for one year and can be used for any workshop in the programme.

In the event of force majeure due to weather conditions or by order of the authorities or government, the course fee will not be refunded. Force majeure is deemed to exist where abnormal and unforeseeable circumstances arise which are beyond the control of the party invoking it and the consequences of which cannot be avoided despite all precautionary measures. This includes, amongst other things, war, natural disasters, political unrest, general shortages, strikes or similar situations.

What is included in the price?

The page for the workshop you are signing up for states what is included in the price. In any case, coffee and/or tea and a little something to eat are always included. For full-day workshops, a group lunch is also included. We try to take your preferences into account as much as possible, such as special dietary requirements, but please bear in mind that this is not always possible.

Almost all workshops include enough materials for you to learn the technique covered in that workshop and to make a (trial) piece. Sometimes we set a maximum size or weight for that piece, partly to prevent you from spending too long on it. If you create more or larger pieces, we will charge separately for the additional materials used. If the materials are not included in the price, this will be stated.

You can either bring any materials not included in the course fee yourself or purchase them from Wolgoeroe during the workshop. If you need to bring your own materials, you will receive a list of requirements in advance.

Please note: For groups, the terms agreed may differ from the general terms and conditions. These will then be set out in the quotation.

Liability

Participation in a workshop is entirely at your own risk. The Organiser accepts no liability for:

Injury or health problems during the workshop;
Loss, damage or theft of personal belongings during the workshop;
Missed transport options or additional costs outside the workshop.

Further information

Do you have any questions? If so, please get in touch. You can call us on +316 1531 5196 or email info@wolgoeroe.nl

Wolgoeroe strictly complies with the legal requirements regarding the protection of personal data, as set out in the Personal Data Registration Act. Our staff are obliged to treat customers’ data as confidential. Wolgoeroe never discloses data to third parties.

Please see the full privacy policy.

Article 8: Disputes

8.1 All legal relationships to which Wolgoeroe is a party shall be governed exclusively by Dutch law, even if an obligation is performed wholly or partly abroad or if a party to the legal relationship is domiciled there. The applicability of the Vienna Sales Convention is excluded.

8.2 The parties shall only bring the matter before the courts after they have made every effort to settle the dispute by mutual agreement.

Terms and Conditions for Creative Holidays / Art Retreats

Article 1: Scope and definitions

1.1 These general terms and conditions apply to participation in a crearievcve holiday or art retreat (hereinafter: ‘retreat’), organised by Wolgoeroe (hereinafter: ‘organiser’). These general terms and conditions are governed by Dutch law.

1.2 “Organiser” means Wolgoeroe, registered with the Chamber of Commerce under number 57611696.

1.3 ‘Participant’ refers to the person who makes a booking and takes part in the retreat.

1.4 “Agreement” means the contract between the Organiser and the Participant regarding the booked Retreat, including these General Terms and Conditions.

1.5 ‘Retreat’ means the trip or activity in which the Participant takes part.

1.6 “Services” means all products and services provided to the Participant by the Organiser and/or third parties engaged by the Organiser, including, amongst other things, the organisation of retreats, as well as all other work carried out by the Organiser on behalf of the Participant.

1.7 By registering (online) for the retreat and/or paying (part of) the participation fee (also known as the ‘registration fee’) for taking part in the retreat, the participant agrees to these terms and conditions.

Article 2: Scope of the obligations

2.1 The Agreement concluded with the Organiser gives rise to an obligation to use best endeavours, not an obligation to achieve a specific result.

2.2 Insofar as the Organiser is dependent on information and/or cooperation from the Participant for the proper fulfilment of its obligations, it shall be released from that obligation should such information or cooperation not be provided in a timely manner.

2.3 If the Organiser engages third parties to perform an Agreement concluded with the Organiser, the Organiser is obliged to select those third parties with due care.

2.4 The Organiser shall endeavour to provide the Services to the best of its knowledge and ability, in accordance with the requirements of good professional practice, and, as far as possible, in accordance with the agreements set out in writing.

2.5 Participation in the Retreat programme is voluntary. Participants are free to choose not to take part in the programme.

2.6 Withdrawing from the programme does not entitle the Participant to a refund of the registration fee, nor to a replacement lesson or activity.

Article 3: Payment and tour price

3.1 All prices quoted by the Organiser are per person and are stated in euros.

3.2 By signing the registration form and/or paying (part of) the registration fee, the Participant agrees to these terms and conditions.

3.3 All prices quoted by the Organiser exclude the Participant’s travel costs to the country or venue where the Retreat is taking place.

3.4 The prices quoted by the Organiser do not include: massages during the retreat, luggage, travel, medical and cancellation insurance, and any other personal expenses.

3.5 The total amount must be paid within 30 days of the date of registration for the Retreat. For bookings made less than two months before the start of the Retreat, the participation fee must be paid in full immediately. In the event of late payment, the Organiser reserves the right to cancel the Participant’s booking.

3.6 Registration is only final once the registration fee has been paid or, if registering less than two months before the start date, once the participation fee has been paid.

Article 4: Right of withdrawal

4.1 The Participant has no right to cancel the Agreement concluded at a distance within 14 (fourteen) days free of charge and without giving any reason (Right of Withdrawal), pursuant to Article 6:230p(e) of the Civil Code. There is no right of termination for Services relating to leisure activities if the Contract specifies a particular time or period for performance. This exception applies to this Retreat.

4.2 The Services and Retreat offered by the Organiser are explicitly classified as Contracts relating to leisure activities. The Contract covers a specific date or period during which the Services are to be provided, namely the date on which the Retreat takes place.

4.3 The purchase by the Participant of the reserved Services and Retreat is regarded as a ticket granting the Participant access to the Retreat and/or Services. The Services on offer are also described in detail on the website wolgoeroe.nl and in the accompanying brochure, ensuring that the Participant has all the necessary information about the Services and can therefore make an informed choice based on the information provided.

4.4 In order to accommodate the Participant, the cancellation policy set out in Article 5.2 shall apply.

Article 5: Cancellation by the Participant

5.1 Cancellations must be made by email to inge@wolgoeroe.nl.

5.2 If, for any reason whatsoever, a Participant is no longer able to take part in the Retreat and wishes to cancel their booking, the following rules shall apply with regard to the refund of participation fees due:

Up to two months before the start of the retreat, the participant will receive a refund of 50 per cent of the total amount (provided that it has been paid in full);

b. No participation fees will be refunded within two months of the start of the retreat.

5.3 The Participant has up to 5 (five) days before the start of the Retreat to arrange for a replacement Participant. The replacement will not take place without the Organiser’s prior written approval of this replacement Participant. If the Organiser agrees in writing to the proposed replacement, no refund of the participation fee will be made: any such settlement or refund must be arranged between the original Participant and the replacement Participant. In the event of a transfer of participation, the Participant will be charged an administration fee of €50.

Article 6: Cancellation by the Organiser

6.1 The Organiser may cancel the Retreat if there are valid reasons for doing so. Valid reasons include, but are not limited to: an insufficient number of participants in the Retreat and illness on the part of the Organiser.

6.2 A minimum number of participants is required for the Retreat. The Organiser may decide to terminate the Agreement if this number is not reached.

6.3 The Organiser shall notify the Participant(s) without delay in the event of the Retreat being cancelled.

6.4 In the event of cancellation by the organiser, as described in Article 6.1, the Participant is entitled to a refund of the amount already paid. The Participant shall not be entitled to claim any form of compensation and/or damages.

6.5 In the event of force majeure, the Organiser shall be entitled to terminate the Agreement without being held liable for any loss or damage. Force majeure is deemed to exist where abnormal and unforeseeable circumstances arise which are beyond the control of the party invoking it and the consequences of which cannot be avoided despite all precautionary measures. This includes, amongst other things, war, natural disasters, political unrest, general shortages, strikes or similar situations.

Article 7: Liability

7.1 The Organiser and any third parties engaged by it shall not be liable for any indirect loss attributable to it and/or to any third parties engaged by it.

7.2 Liability for damage that is a direct consequence of the actions of the Organiser and any third parties engaged by it shall only arise in the event of wilful misconduct or gross negligence on the part of the Organiser and any third parties engaged by it.

7.3 The Organiser expressly accepts no liability for damage for which travel, medical and/or cancellation insurance typically provides cover.

7.4 Insofar as sport and similar activities form part of an Agreement concluded with the Organiser, participants in such activities must assess for themselves whether it is physically safe for them to take part in such an activity. You should therefore always discuss any physical and/or mental health concerns with a qualified doctor before the start of the Retreat.

7.5 Complaints must be submitted in writing, stating the reasons, to the Organiser within 14 days of the Retreat date.

7.6 Participation in the Retreat is entirely at your own risk. The Organiser shall not be liable for:

Injuries or health problems during the retreat;
Loss, damage or theft of personal belongings during the retreat;
Missed transport options or additional costs outside the Retreat.

7.7 Participants must take out suitable travel and cancellation insurance themselves and check for themselves whether this insurance is valid for a retreat such as this one.

Article 8: Medical disclaimers

8.1 The retreat is not intended as a substitute for medical or psychological treatment.

8.2 Participants are responsible for disclosing any physical or mental conditions that may affect their participation.

Article 9: House Rules

9.1 The Retreat’s buildings are non-smoking. Drug use and excessive alcohol consumption are not permitted during the Retreat.

9.2 Participants are expected to show respect for fellow participants, the Organiser, facilitators and the environment at all times.

9.3 The Organiser has taken great care in selecting its venues to provide participants with a safe and pleasant environment during the course or retreat. Please therefore treat the venue and its surroundings with care. The person responsible will be held liable for any damage caused.

9.4 Participants who fail to comply with the house rules or who do not follow the instructions of the venue staff or the Organiser may be removed from the Retreat. This does not entitle the participant to a refund of the participation fee.

9.5 Video or audio recordings may only be made during the Retreat with the prior consent of the Organiser and other participants.

9.6 If, in the Organiser’s view, a prospective Participant does not fit in with the group dynamics, their participation may be refused.